Returns & complaints

Returns within 14 days

Buying as a private customer (or a sole trader with consumer rights)? You can return the product within 14 days of receiving it, without giving a reason.

1. Write to kontakt@tanieoryginaly.pl: your order number, what you're returning and the bank account (IBAN) for the refund (or use the form template below).
2. Send the product back within 14 days to: ul. Borowa 44, 05-520 Konstancin-Jeziorna – ideally in its original packaging.
3. We'll refund you within 14 days using the same payment method.

Who pays for return shipping? For returns without a reason (e.g. you chose the wrong part or changed your mind) – the customer. If it was our mistake (we sent a different part or confirmed a fitment that turned out wrong) – we pay.

Important before fitting: a part that has been fitted, damaged or has destroyed packaging may lose value, which we'll deduct from the refund. So check the OE number before fitting – and if in doubt, click “Confirm fitment” on the product and give us your VIN. We'll check for free.

Complaint

Something wrong with a part? Write to kontakt@tanieoryginaly.pl or call: 667 087 522. Give us the order number, a description of the problem and – if you can – photos. We'll reply within 14 days, usually much faster. For justified complaints we cover the return shipping.

Model withdrawal form