Free delivery from 1 200 PLNUsually ships within 24 h100% genuine BMW & MINI parts
PLENFor businesses667 087 522
Account

Tanie Oryginały online shop – terms and conditions

§1. Seller and contact

The online shop at tanieoryginaly.pl (the “Shop”) is run by CARBONMILEDESIGN sp. z o.o. (limited liability company) registered at ul. Borowa 44, 05-520 Konstancin-Jeziorna, Poland, entered in the National Court Register under KRS 0001196465, VAT ID PL1231588867, REGON 542813516, register kept by the District Court for the Capital City of Warsaw, 14th Commercial Division, share capital PLN 5,000 (the “Seller”).

Contact the Seller: email kontakt@tanieoryginaly.pl, phone 667 087 522 (Pn–Pt 8:00–16:00), address for correspondence and returns: ul. Borowa 44, 05-520 Konstancin-Jeziorna.

§2. Definitions

  • Customer – a natural person, legal person or organisational unit that uses the Shop or places an order.
  • Consumer – a natural person making a purchase not directly related to their business or profession.
  • Sole trader with consumer rights – a natural person running a sole proprietorship who concludes a contract directly related to their business but not of a professional nature for them (as follows from their registered business activities).
  • Product – a genuine BMW or MINI car part or accessory offered in the Shop.
  • Account – a free Customer account in the Shop.

§3. Technical requirements and rules of use

To use the Shop you need a device with internet access, an up-to-date web browser and an active email address. Customers may not provide unlawful content.

§4. Customer account

Creating an Account is voluntary and free – you can also buy without one. The Account gives access to order history, saved addresses and “My garage”, where you can save your cars (make, model, generation and optionally engine and VIN). You can delete your Account at any time by writing to kontakt@tanieoryginaly.pl.

Customers who create an Account get a one-time 5% discount on their next order, calculated from Shop prices (not applicable to individual quotes). The Seller may grant selected Customers an individual discount. Discounts cannot be combined – the higher one applies. Discount rules may change; changes do not affect orders already placed.

§5. Products and prices

  1. The Shop offers only new, genuine BMW and MINI parts and accessories (OE).
  2. Prices in the Shop are gross prices in Polish zloty (PLN) including VAT. They do not include delivery costs, which are shown before you place the order.
  3. When a price is reduced, we also show the lowest price of the Product in the 30 days before the reduction.
  4. The “Fits” information and the car selector are for guidance only. Fitment to a specific vehicle is determined by the part number (OE). If in doubt, use the free “Confirm fitment” service before buying and give us your VIN – we'll check the part number against your vehicle.
  5. Product images may be illustrative (e.g. manufacturer catalogue drawings).
  6. The minimum order value is 85 PLN.

§6. Placing orders and concluding the contract

  1. Orders can be placed 24/7. Orders placed outside business hours are processed on the next working day.
  2. To order, add Products to the cart, enter your order and delivery details, choose delivery and payment, accept the Terms and click “Place order and pay”, which means an order with an obligation to pay.
  3. After ordering you receive an email confirming acceptance. The sales contract is concluded when you receive this confirmation.
  4. Some Products are ordered from the distributor on demand. If a Product turns out to be unavailable or its supplier price has changed, we'll inform you before shipping. You can accept the new date or price or cancel the order – in which case you'll promptly get a full refund.
  5. Customers who need a company VAT invoice tick this option and enter their VAT number when ordering.

§7. Payments

Available payment methods are listed on the page Delivery & payment and at checkout. For bank transfers the payment deadline is 3 working days from the order – after that the order may be cancelled. Cash on delivery is available only in Poland and only for Products in stock.

Electronic payments (BLIK, instant online transfer, payment card) are processed by Paynow – the payment service of mBank S.A., ul. Prosta 18, 00-850 Warszawa. In case of withdrawal or an accepted complaint we refund using the same method you paid with (card payments back to the card), unless you agree otherwise.

§8. Delivery

  1. We deliver Products by courier within Poland and to EU countries, or you can collect them in person at ul. Borowa 44, 05-520 Konstancin-Jeziorna.
  2. In-stock Products usually ship within 24 hours of receiving payment (for cash on delivery – of accepting the order). Products made to order usually ship within 2–4 working days. The lead time is shown on each Product.
  3. The maximum order fulfilment time is 14 working days unless you agree to a longer one.
  4. Delivery costs are shown at checkout. Free courier delivery within Poland applies from 1 200 PLN, excluding oversized shipments (e.g. wheels, tyres, roof boxes, exhaust systems, side skirts), which are charged separately.
  5. Please check the parcel in front of the courier. If it is damaged, a damage report will help us resolve things quickly, but it is not a condition for filing a complaint.

§9. Right of withdrawal (returns)

  1. Consumers and sole traders with consumer rights may withdraw from the contract within 14 days of receiving the Product, without giving a reason.
  2. To withdraw, just send us a clear statement, e.g. by email to kontakt@tanieoryginaly.pl. You can use the form on the page Returns & complaints, but it is not mandatory.
  3. Send or bring the Product to ul. Borowa 44, 05-520 Konstancin-Jeziorna within 14 days of your statement.
  4. We refund all payments received, including the delivery cost to you (up to the cheapest delivery option offered), promptly and no later than 14 days after receiving your statement. We may withhold the refund until we receive the Product or proof it was sent back. Refunds use the same payment method unless you agree otherwise.
  5. The Customer pays the cost of returning the Product when withdrawing. If the return results from our mistake (e.g. we sent a different Product or confirmed a fitment that turned out wrong), we cover the return cost.
  6. You are liable for any reduction in value resulting from handling the Product beyond what is necessary to establish its nature, characteristics and functioning. In particular, fitting the part to a vehicle, damaging or soiling it, or destroying the original packaging may reduce the refund accordingly. So please check the part number before fitting and, if needed, use the “Confirm fitment” service.
  7. Business customers (other than sole traders with consumer rights) have no right of withdrawal. Returns are then possible only by individual agreement.

§10. Complaints (non-conformity of goods)

  1. The Seller is liable to Consumers and sole traders with consumer rights for any non-conformity of the Product existing at delivery and discovered within 2 years.
  2. Complaints can be sent by email to kontakt@tanieoryginaly.pl or in writing to ul. Borowa 44, 05-520 Konstancin-Jeziorna. Please give the order number, a description of the problem, your request (repair, replacement, price reduction or withdrawal) and, if possible, photos.
  3. We will respond to a complaint within 14 days of receiving it. If the complaint is justified, the Seller pays the cost of returning the Product.
  4. Parts may also be covered by the manufacturer's (BMW) warranty – it does not exclude or limit your rights for non-conformity.
  5. For business customers (other than sole traders with consumer rights) statutory warranty is excluded; the manufacturer's warranty applies if granted.

§11. Additional services

The “Confirm fitment” and “Fitting quote” services and VIN part enquiries are free and do not oblige you to buy. Fitting is performed by the ServiceMile workshop under a separate order and separate terms.

§12. Out-of-court dispute resolution

Consumers may seek help from a local consumer ombudsman, the Trade Inspection or consumer organisations. Information is available at uokik.gov.pl. The Seller's participation in out-of-court dispute resolution is voluntary.

§13. Personal data

Personal data processing is described in the Privacy policy.

§14. Final provisions

  1. The Seller may change these Terms for important reasons (e.g. changes in law, payment or delivery methods). Orders placed before a change are governed by the previous version.
  2. Matters not covered here are governed by Polish law, in particular the Civil Code and the Consumer Rights Act, without depriving consumers of the protection of mandatory provisions of their country's law.
  3. Nothing in these Terms limits consumers' rights under mandatory law.
  4. These Terms apply from the day they are published in the Shop.